FAQ

 

JOIN-IN & PRIVATE WALKS

 

What's the difference between a join-in and a private city walk?

Join-in city walks are shared experiences, in which a group of up to twelve (12) people come together on a pre scheduled walk. All of our walks can be delivered privately to groups of friends, families, businesses, colleges and organisations. Private walks can be delivered on a time that suites you best and can accommodate up to twenty (20) participants. To request a private walk please fill out our contact form or drop us a line at info@bigolive.org.

 

How are the join-in walks priced?

Our join-in walks are priced per joining participant. The rates are EUR 40 for adult participants and EUR 30 for the ones entitled to reduced admission. The rates for our walking-tasting walks are EUR 60 and EUR 45 respectively. All rates on our website might change without prior notice. 

 

What's included in the rate of a join-in walk?

> A three hour itinerary with fixed start and end points, delivered in English. 
> A group size of maximum 12 paying adults. 
> Welcome kit & support material.
> Mandatory costs associated with the walk, if any.
> VAT and all legal charges & fees.

What's not included in the rate of a join-in walk?

> Transfer to and from the walk start/end points.
> Meals
> Extra charges not mentioned.
> Gratuities (recommended, but not expected).

 

Who is entitled to a reduced rate in a join-in walk?

Reduced rates are only applicable to students with a valid student card and seniors over 65 years of age.

 

How do I book a join-in walk?

Booking with Big Olive is easy, fast and secure. All you need to do is click on the walk you're interested in, scroll down the description, choose the type and number of tickets, then use our calendar to pick a date and time. Once you have clicked "check-out" you will receive a confirmation of your transaction. 

 

Are the join-in walks instantly confirmed?

Join-in walks require a critical mass to run. If a minimum is not reached we'll supply you with a variety of options, including upgrading to a private walk, joining a different walk happening on the same day or joining this walk on another day during your trip. You can also opt to cancel and get immediately refunded.

 

PAYMENTS & POLICIES


How do I pay?

You can choose to book online via our secure e-commerce platform, through the paypal checkout or with a bank deposit at our bank account (for private walks only). Rates displayed include all taxes and processing fees. You can also opt to pay cash on the spot after you have confirmed attendance at info@bigolive.org.


Are my transactions with Big Olive safe?

Absolutely. For detailed information on our safety protocol click here.

Do you offer group discounts?

A 10% discount is offered to small join-in groups of six (6) or more paying adults in a single booking through our website. To get this discount simply type specialdeal in the box provided at the checkout. 

 
Can I reschedule my booking?

Our group walks are held rain or shine; a group walk can only be rescheduled if weather conditions are severe. Tours in less-than-perfect weather will still go ahead.

What’s your cancellation / refund policy?

All bookings cancelled up to 24 hours prior to the walk are entitled to a full refund. If you cancel later than this, you will not be refunded. No shows are treated as last-minute cancellations and are non-refundable.

 

What’s your children policy?

Children under 12 years of age are welcome to join our join-in city walks free of charge.

OTHER FAQ

 

Where do we meet on the day of the walk?

Each city walk has a specific starting and ending location clearly stated in the walk description. 24 hours prior to the walk a member of our staff will email you the contact details of the docent in case you need to contact them on the spot.

Do you offer gift vouchers?

Yes. A Big Olive certificate is a unique gift providing Athenians with a new take on their own city or providing visitors with a local’s perspective. Simply email us or fill out our contact form to request one. Gift certificates must be used within thirty (30) days from purchase. Gift certificates are non-redeemable and non-refundable.

Does Big Olive have any meal recommendations for lunch or dinner?

Our cities a great range of cuisines to satisfy any culinary craving. Check out Big Olive's guide to our favorite restaurants in Athens.